Privacy Policy

1. Introduction

We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage with our mortgage brokerage services.

2. Information We Collect

Personal Identification: Name, address, phone number, email, date of birth. Financial Information: Income, employment details, credit history, bank statements, tax returns. Property Information: Details of the property you intend to purchase, refinance, or sell. Digital Data: IP address, browser type, and usage data when visiting our website.

3. How We Use Your Information

To assess mortgage eligibility and provide tailored loan options. To submit applications to lenders on your behalf. To comply with legal and regulatory requirements. To communicate updates, offers, and important notices. To improve our services and website functionality.

4. Sharing of Information

We may share your information with: Lenders and financial institutions to process applications. Credit bureaus for credit checks. Regulatory authorities when legally required. Service providers (IT, compliance, marketing) under strict confidentiality agreements. We do not sell your personal information to third parties.

5. Data Security

Encryption of sensitive data during transmission and storage. Restricted access to personal information by authorized staff only. Regular monitoring and audits to prevent unauthorized access.

6. Your Rights

You have the right to: Access the personal data we hold about you. Request corrections to inaccurate information. Withdraw consent for marketing communications. Request deletion of your data, subject to legal obligations.

7. Retention of Data

We retain your information only as long as necessary: To fulfill the purpose of collection. To comply with legal and regulatory requirements. Typically, mortgage-related records are kept for 7 years after transaction completion.

8. Cookies & Online Tracking

Our website may use cookies to: Enhance user experience. Track website performance. Provide personalized content. You can disable cookies in your browser settings, though some features may not function properly.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact: Coast Financial Solutions
Sunshine Coast, Queensland, Australia
0428 134 913
kristie@coastfinancialsolutions.com.au